Policies

Cancellation Policy

ACC Funding Policy

Appointment cancellation and reschedule

  1. Please provide at least 24 hours notice of any cancellation or reschedule.

  2. Late notification will incur a fee

  3. Late notification fee: 50% of the Private treatment cost inclusive of GST.

  4. Late cancellation of appointments booked under ACC will be charged at 50 % of Private rate.

No-Show

  1. No-show/missed appointments will incur a fee.

  2. No-show fee: full cost of the appointment booked.

  3. No-show booked under ACC will be charged full cost at private rates.

  • A person with a valid ACC claim can access 12 acupuncture treatments over 12 weeks. However, the date of the first acupuncture treatment must be no more than one year from the date of the injury in the ACC claim.

  • The 12-week time frame starts from the first acupuncture appointment.

  • Extra sessions will be considered by the ACC on a case-by-case basis.

  • Further infomation can be found at https://www.acc.co.nz/