Policies

Cancellation Policy

Appointment cancellation and reschedule

  1. Please provide at least 24 hours notice of any cancellation or reschedule.

  2. Late notification will incur a fee

  3. Late notification fee: 50% of the Private treatment cost inclusive of GST.

  4. Late cancellation of appointments booked under ACC will be charged at 50 % of Private rate.

No-Show

  1. No-show/missed appointments will incur a fee.

  2. No-show fee: full cost of the appointment booked.

  3. No-show booked under ACC will be charged full cost at private rates.

ACC Funding Policy

  • A person with a valid ACC claim can access 12 acupuncture treatments over 12 weeks. However, the date of the first acupuncture treatment must be no more than one year from the date of the injury in the ACC claim.

  • The 12-week time frame starts from the first acupuncture appointment.

  • Extra sessions may be considered by the ACC on a case-by-case basis.

  • Further infomation can be found at https://www.acc.co.nz/

ACC Accredited Employers Policy

For injuries in the workplace.

If your workplace is part of the ACC’s Accredited Employers Programme (AEP) your claim will be processed differently to those whose claims are managed directly by the ACC.

This means:

  • Your claim will be treated the same as other private health claims

  • You’ll pay upfront at the time of your appointment

  • We will provide receipts to support your claim

  • You’ll seek reimbursement directly from your workplace ACC provider

Burwood Acupuncture does not deal directly with any workplace ACC agent due to time-consuming administration and delayed payment processing.

To check if your employer is a part of the AEP scheme please visit:

https://www.acc.co.nz/for-business/understanding-your-cover-options/find-an-accredited-employer?